Background: Telemedicine is one of the health technology innovations that has rapidly developed during the COVID-19 pandemic. Due to physical limitations imposed by health protocols, telemedicine has become an essential alternative to maintain the continuity of healthcare services. This study aims to identify the factors influencing the use of telemedicine services and to examine the relationship between student characteristics and the utilization of telemedicine.
Methods: A cross-sectional survey method was used, targeting students who use teleconsultation applications, with a total of 105 respondents in 2025. The sampling technique used was proportionate random sampling to obtain a representative sample from each department based on population size. Variables examined in this study included respondent characteristics such as gender, academic program, menstrual status, telemedicine usage, and types of services used.
Results: The results showed that 15.2% of students actively used telemedicine services, while 84.4% had never used them. Of those who used telemedicine, 81.25% used it for registration services and 75% for counseling. Active users were mostly female public health students who had experienced menstruation. Statistical tests showed no significant relationship between gender and telemedicine use (p-value = 0.163), nor between study program and service use (p-value = 0.195). However, there was a significant relationship between menstrual status and telemedicine use (p-value = 0.001).
Conclusion: This study provides important input for the development of sustainable digital health services in Indonesia, especially among university students.
- 1. OECD. The COVID 19 Pandemic and the Future of Telemedicine. OECD Health Policy Studies. Paris: OECD Publishing; 17 Jan 2023.
- 2. Hincapié MA, Gallego JC, Gempeler A, Piñeros JA, Nasner D, Escobar MF. Implementation and Usefulness of Telemedicine During the COVID 19 Pandemic: A Scoping Review. J Prim Care Community Health. 2020;11:2150132720980612.
- 3. Wibowo B. Pemanfaatan Teknologi Informasi Dalam Rangka Pencegahan Penyebaran Covid-19. Jakarta Selatan: Kementerian Kesehatan RI; 2020.
- 4. Satuan Tugas Penanganan COVID-19. Pemanfaatan Layanan Telemedik untuk Pencegahan dan Penanganan COVID–19. Jakarta: Satgas COVID-19; 2020 [cited 2020 Nov 4]. Available from: https://covid19.go.id
- 5. Leibar T, Linares E, Rios G, Trelles G, Alvarez M, Castro G, et al. Evaluation of teleconsultation system in the urological patient during the COVID-19 pandemic. Actas Urol Esp. 2020;44(9):617–22.
- 6. Koran Tempo. Pengguna aktif Halodoc naik empat kali lipat. Koran Tempo. 2020 Mar 30:5 [cited 2020 Sep 17]. Available from: https://koran.tempo.co
- 7. Arthur HP. Telekonsultasi Medis Meningkat Pesat Saat Pandemi COVID-19, Tapi Muncul Tiga Masalah Baru [Internet]. The Conversation. 2020 [cited 2020 Jun 26]. Available from: https://theconversation.com
- 8. BPJS Kesehatan. Konsultasi Dokter Bisa Lewat Mobile JKN [Internet]. 2020 [cited 2020 Jan 26]. Available from: https://www.bpjs-kesehatan.go.id
- 9. Shirley S, Alexandre B, Sanath K, Jun YL. Are Indonesia’s Health Fit Enough To Disrupt The Market? Kearney Journal. 2020.
- 10. da Luz PL. Telemedicine and the doctor/patient relationship. Arq Bras Cardiol. 2019;113(1):100–2.
- 11. Fung A, Itkowitz M, Ali A, Zia S, Ahmad S, Hursh BE. Evaluation of telephone and virtual visits for routine pediatric diabetes care during the COVID-19 pandemic. J Clin Transl Endocrinol. 2020;22:100238.
- 12. Chan J. Why Ratings and Reviews Matter. Profitero White Paper. 2017;3(18):24.
- 13. Asosiasi Penyelenggara Jasa Internet Indonesia (APJII). Survei Pengguna Internet Indonesia 2019–Q2 2020: Ada Kenaikan 25,5 Juta Pengguna Baru. Buletin APJII. 2020 Nov;(74):1.
- 14. Khandpur RS. Telemedicine: Technology and Applications (mHealth, Telehealth and eHealth). New Delhi: PHI Learning Pvt Ltd; 2017.
- 15. Budi SS, Medina R, Trisanti SS, Puji S. Perkembangan dan masa depan telemedika di Indonesia. Jurnal Teknik Elektro dan Teknik Informasi FT UGM. 2015.
- 16. World Health Organization. Telemedicine: Opportunities and developments in member states: report on the second global survey on eHealth. Geneva: WHO; 2010.
- 17. Irawan B, Ainy A. Analisis faktor-faktor yang berhubungan dengan pemanfaatan pelayanan kesehatan pada peserta Jaminan Kesehatan Nasional di wilayah kerja Puskesmas Payakabung, Kabupaten Ogan Ilir. J Ilmu Kesehatan Masyarakat. 2018;9(3):189–97.
- 18. Blue R, et al. Telemedicine in the era of Coronavirus Disease 2019 (COVID-19): A neurosurgical perspective. World Neurosurg. 2020;139:549–57.
- 19. Aggarwal D, Ploderer B, Veter F. Understanding teleconsultation through different perspectives in telemedicine and eHealth. HSCI J. 2015.
- 20. Michael N, Andrew B, Thomas S, Sean P, Ruth F, Patrick A, et al. Teleconsultation practice guidelines: Report from G8 Global Health Applications Subproject 4. Telemed J E Health. 2002;8(4):411–20.
- 21. Patricia B, Karlsen G, Allard C, Cotten V, Sestini F. Patients’ perceptions of teleconsultation during COVID-19: A cross-national study. Technol Forecast Soc Change. 2021;163:120510.
- 22. Kong SS, Azarfar A, Ashour A, Atkins C, Bhanusali N. Awareness and Attitudes Towards Telemedicine Among Medical Students in the United States. Cureus. 2020;12(11):e11574. doi:10.7759/cureus.11574
- 23. Banowati AD, Puspandari DA, Kristina SA. Survei kesediaan menggunakan telemedicine pada mahasiswa farmasi di Daerah Istimewa Yogyakarta [tesis]. Yogyakarta: Universitas Gadjah Mada; 2023. Diunduh dari: http://etd.repository.ugm.ac.id/
- 24. Evans YN, Golub SA, Sequeira GM, editors. Telemedicine for Adolescent and Young Adult Health Care: A Case-Based Guide. Cham: Springer; 2024. https://doi.org/10.1007/978-3-031-55760-6
- 25. Akbar MI, Nurmaladewi N, Aspian P, Pagala I, Rustam M. Assessing the service quality at health service facilities during the COVID-19 pandemic in North Buton District, Indonesia. Public Health of Indonesia. 2022; 13;8(4):116-22.
Copyright (c) 2025 INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT (IJHSRD)

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Copyright Rights & Permissions Guide
Reproducing Published Material from other Publishers
It is absolutely essential that authors obtain permission to reproduce any published material (figures, schemes, tables or any extract of a text) which does not fall into the public domain, or for which they do not hold the copyright. Permission should be requested by the authors from the copyright holder (usually the Publisher, please refer to the imprint of the individual publications to identify the copyright holder).
Permission is required for:
- Your own works published by other Publishers and for which you did not retain copyright.
- Substantial extracts from anyones’ works or a series of works.
- Use of Tables, Graphs, Charts, Schemes and Artworks if they are unaltered or slightly modified.
- Photographs for which you do not hold copyright.
Permission is not required for:
- Reconstruction of your own table with data already published elsewhere. Please notice that in this case you must cite the source of the data in the form of either “Data from…” or “Adapted from…”.
- Reasonably short quotes are considered fair use and therefore do not require permission.
- Graphs, Charts, Schemes and Artworks that are completely redrawn by the authors and significantly changed beyond recognition do not require permission.
Obtaining Permission
In order to avoid unnecessary delays in the publication process, you should start obtaining permissions as early as possible. If in any doubt about the copyright, apply for permission. JNH cannot publish material from other publications without permission.
The copyright holder may give you instructions on the form of acknowledgement to be followed; otherwise follow the style: “Reproduced with permission from [author], [book/journal title]; published by [publisher], [year].’ at the end of the caption of the Table, Figure or Scheme.
Every mansucript should be accompanied by "Copyright Transfer Agreement" prior to the article publication
Similar Articles
- Mariyatni Rasyid, Timbul Supodo, La Banudi, PROVISION OF SUPPLEMENTARY FOOD FOR SASIGO AND BISCUIT IN INCREASING THE WEIGHT OF CHILDREN : A COMPARATIVE STUDY IN NAMBO PRIMARY HEALTH CARE IN KENDARI CITY: SASIGO AND BISCUIT AND CHILDREN WEIGHT , INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT (IJHSRD): Vol. 3 No. 1 (2021): INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT
- Muhammad Ikhsan Akbar, Hartian Dode, Yuliana Muslimin, Sri Mulyani, Description Of Health Workers At The Soropia Health Center And The Morosi Health Center, Konawe District: Health Workers , INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT (IJHSRD): Vol. 5 No. 2 (2023): INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT
- Mukhlis, Syahrial, Frima Elda, Denas Symond, Deni Elnovriza, Eva Yuniritha, ANALYSIS OF PHYSICAL ACTIVITY AND NITRIC OXIDE ON THE INCIDENCE OF HYPERTENSION AMONG THE ELDERLY IN THE WORKING AREA OF NANGGALO PUBLIC HEALTH CENTER IN 2025 : HYPERTENSION AMONG THE ELDERLY , INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT (IJHSRD): Vol. 7 No. 2 (2025): INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT
- Afrona Elisabeth Lelan Takaeb, Explaining Causes Of Inequity In Public Health : A Narrative Review: Inequity In Public Health , INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT (IJHSRD): Vol. 4 No. 2 (2022): INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT
- Noviati Noviati, Sitti Marya Ulva, THE RELATIONSHIPS BETWEEN THE PROVIDING OF SELF-PROTECTIVE EQUIPMENTAND OCCUPATIONAL STRESS EVENTS OF HEALTH OFFICERS IN THE HANDLING OF COVID-19 IN KANDAI HEALTH CENTER: SELF-PROTECTIVE EQUIPMENT AND OCCUPATIONAL STRESS , INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT (IJHSRD): Vol. 3 No. 2 (2021): INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT
- Laode Saltar, The Role of Community Health Nursing in Insulin Initiation for Type 2 Diabetes Patients: A Literature Review: Insulin Initiation for Type 2 Diabetes , INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT (IJHSRD): Vol. 6 No. 1 (2024): INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT
- Tasnim Tasnim, Siti Rahmatia, The Health Promotion Strategy To Increase Covid-19 Vaccination Coverage In Lampeapi Health Center: Health Promotion Strategy , INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT (IJHSRD): Vol. 5 No. 1 (2023): INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT
- Sri Mulyani, Muhammad Ikhsan Akbar, The Relationship Between The Health Centre Service Quality And Facilities With Inpatients Loyalty: The Health Centre Service Quality , INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT (IJHSRD): Vol. 5 No. 1 (2023): INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT
- Marniansih Marniansih, Sanihu Munir, La Ode Kamalia, THE RELATIONSHIP BETWEEN LEADERSHIP STYLE AND EMPLOYEE PERFORMANCE IN PUBLIC HEALTH CENTER KONAWE DISTRICT: LEADERSHIP STYLE AND EMPLOYEE PERFORMANCE , INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT (IJHSRD): Vol. 3 No. 2 (2021): INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT
- Jumiati Bandu, La Ode Kamalia, Erwin Azizi Jayadipraja, RELATIONSHIP BETWEEN INCOME LEVEL, PERCEPTION OF HEALTH SERVICES AND CADRES’S ACTIVITY WITH COMPLIANCE WITH PAYMENT OF INDEPENDENT NATIONAL HEALTH ASSURANCE IN KOLAKA DISTRICT: INDEPENDENT NATIONAL HEALTH ASSURANCE , INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT (IJHSRD): Vol. 3 No. 1 (2021): INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT
You may also start an advanced similarity search for this article.
Most read articles by the same author(s)
- Zahriatil Umri, Dien Gusta Anggraini Nursal, Ratno Widoyo, SOCIOECONOMIC ANALYSIS AND PARENTING PATTERNS ON THE INCIDENCE OF STUNTING IN TODDLERS IN AKABILURU DISTRICT, LIMA PULUH KOTA REGENCY: PARENTING PATTERNS ON THE INCIDENCE OF STUNTING , INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT (IJHSRD): Vol. 7 No. 2 (2025): INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT
- Auliya Ul-Humami, Dien Gusta Anggraini Nursal, Ratno Widoyo, THE RISK FACTORS FOR WASTING IN CHILDREN AGED 24–59 MONTHS IN RURAL AREAS OF WEST SUMATRA PROVINCE: ANALYSIS OF SKI 2023 DATA : WASTING IN CHILDREN AGED 24–59 MONTHS , INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT (IJHSRD): Vol. 7 No. 2 (2025): INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT
- Claudya Putri Azeny, Ade Suzana Eka Putri, Ratno Widoyo, Masrizal, THE FACTORS ASSOCIATE WITH THE INCIDENCE OF TYPE 2 DIABETES MELLITUS IN WOMEN IN THE WORKING AREA OF THE BIARO COMMUNITY HEALTH CENTER : TYPE 2 DIABETES MELLITUS , INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT (IJHSRD): Vol. 7 No. 2 (2025): INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT
- Salsabila Syafni Aulia, Ratno Widoyo, Kamal Kasra, THE RELATIONSHIP BETWEEN COMMUNITY BEHAVIOR IN WASTE MANAGEMENT AND THE INCIDENCE OF DENGUE HEMORRHAGIC FEVER IN INDONESIA: A SYSTEMATIC REVIEW : COMMUNITY BEHAVIOR IN WASTE MANAGEMENT , INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT (IJHSRD): Vol. 8 No. 1 (2026): INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT
- Novi Putriana Dewi, Syafrawati, Vivi Triana, THE RELATIONSHIP BETWEEN MATERNAL AND CHILD HEALTH SERVICES AND THE INCIDENCE OF STUNTING AMONG TODDLERS AT THE SIKABU COMMUNITY HEALTH CENTER IN PADANG PARIAMAN: A CASE-CONTROL STUDY : MATERNAL AND CHILD HEALTH SERVICES , INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT (IJHSRD): Vol. 8 No. 1 (2026): INDONESIAN JOURNAL OF HEALTH SCIENCES RESEARCH AND DEVELOPMENT





